HOW LONG DO I HAVE TO RETURN MY SHOES?

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition and packaging within 14 days of receipt. All returns will need to be arranged from our end, via our  Online Self Return Form. We are unable to make exchanges for online purchases.

Returns are applicable to full priced items only. We do not allow returns, exchanges or refunds on sale items. If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.

DO I HAVE TO PAY FOR MY RETURN?

We offer Free Returns for orders more than RM 450. 

HOW DO I RETURN AN ITEM?

Returned items must be unworn and in their original box. Any shoes that show signs of having been worn may not be accepted by us and returned to the customer. They must also be accompanied with a copy of the invoice. Please note that we do not refund postage cost for returned items.

We will require your cooperation and understanding in adhering to the packing requirements and regulations prior to returning the goods to us. Please find the regulations here: https://easyparcel.com/my/en/packaging/

Should you opt for a self-return arrangement that is not arranged through us, we will not bear any responsibility for the loss and damage of the goods shipped to us. All returns will need to be arranged from our end, via our Online Self Return Form.

MY orders can be sent back to us free of charge with EasyParcel; Poslaju or Pgeon Drop Off Point or Home Pick Up.

HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?

Once the Return goods are received and passed quality inspection, Returns usually take 14 working days to be credited back to your account after receipt of goods. Once we have processed your return or exchange, we will send you an email to let you know it has been processed. 

THE COLOUR OF MY SHOES DIFFER FROM THE COLOUR ON THE SCREEN

We have made every effort to display as accurately as possible the colours of our products on the website. However, please note that the colour of products depends on the settings of your monitor.

QUESTIONS?

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Returns Policy